Privacy policy

Last updated: 1 October 2026

1. Who is responsible

GenaMind is responsible for the personal data described here. Contact: support@genamind.com.

2. What we collect

When you open the Mini App or write to the bot: your Telegram ID, name and username, and your language, as provided by Telegram.

When you buy: the plan, the price, the Telegram payment reference, and the eSIM we deliver (its ICCID and activation data), with its status and data usage.

When you write to the assistant or to support: your messages. If you use a partner link: who brought you, and the partner's earnings.

3. Why we use it

To deliver and run your eSIM, take payment and make refunds, answer your questions, pay partners, prevent abuse and meet legal duties.

4. Who receives it

Our eSIM supplier receives the order needed to create your eSIM. Telegram processes your messages and Stars payments under its own terms.

The chat assistant, and the translation of messages between you and our support team, use an AI model provider (Alibaba Cloud Model Studio): the text of those messages is sent to it to produce a reply or a translation.

We do not sell your data and do not use it for advertising.

5. How long we keep it

Messages to the assistant and to support are deleted after 30 days. Order, payment and eSIM records are kept as long as needed to run the service, for accounting and for disputes.

6. This website

This website has no advertising or analytics cookies and no third-party trackers. The language you choose may be remembered in your browser's local storage.

7. Your rights

You can ask for a copy of your data, to have it corrected, or to have it deleted, except what we must keep by law. Write to support@genamind.com.

8. Security

Connections use HTTPS and access to our servers is restricted. No system is perfectly secure.

9. Children

The service is not meant for children under 16.

10. Changes

We may update this policy; the date above shows the current version.