How to install your China eSIM

Six short steps, the same for every plan. Do them in order, on Wi-Fi, before you travel.

Before you start

Your phone must support eSIM and be carrier-unlocked.
iPhone: Settings → General → About, and look for an EID. Android: dial *#06# and look for an EID. No EID usually means no eSIM.
You need Wi-Fi while you install: the phone downloads the eSIM over the internet.
One eSIM installs on one device and cannot be moved to another phone afterwards.
It is data only. Keep your home SIM for calls and messages.

First, delete every old eSIM you no longer use: Settings → Cellular → tap the plan → Delete eSIM. A deleted eSIM cannot be restored, so keep any you still need.
Tap Install. iOS opens the eSIM setup.
When the phone asks for a label, type “China eSIM” so you can tell this line apart from your others.
Set Cellular Data to China eSIM. Keep your home line for calls and messages.
Settings → Cellular → China eSIM → turn Data Roaming ON. This is required.
It connects when you land in China. Check that Data Roaming is still on.

First, delete every old eSIM you no longer use: Settings → Network & internet → SIMs → tap the eSIM → Delete. A deleted eSIM cannot be restored, so keep any you still need.
Settings → Network & internet → SIMs → Add eSIM (the path differs by phone). Scan the QR code from another screen, or choose “enter code manually”.
When the phone asks for a name, type “China eSIM” so you can tell this line apart from your others.
Set Mobile data to China eSIM. Keep your home line for calls and messages.
Settings → Network & internet → SIMs → China eSIM → turn Roaming ON. This is required.
It connects when you land in China. Check that Roaming is still on.

!Data Roaming must be ON, or this eSIM will not connect in China.

iConnect to Wi-Fi before you install and stay on it until the setup finishes: the phone downloads the eSIM over the internet.

Check that Data Roaming is on for the China eSIM, and that Cellular Data (Mobile data) is set to the China eSIM.
Turn Airplane mode on for ten seconds, then off. Restart the phone if it still does not connect.
Make sure the eSIM line itself is switched on in your phone's settings.
Still stuck? Write to the assistant in the bot and ask for a person. Tell us your phone model.