Terms of service

Last updated: 1 October 2026

1. Who we are

China eSIM is a service of GenaMind (“GenaMind”, “we”). These terms apply to the website esim.genamind.com, the China eSIM Mini App in Telegram and the @genesimhk_bot bot.

2. What we sell

Prepaid mobile-data eSIM plans for use in mainland China. The plans are data only: they do not include a phone number, voice calls or SMS.

The network is provided by third-party mobile operators through our supplier. We do not control the network and do not guarantee a particular speed, coverage, or access to a particular website or app.

3. Your phone

You need a phone that supports eSIM and is not locked to another carrier. You are responsible for checking this before you buy. Installing the eSIM needs an internet connection such as Wi-Fi.

4. One eSIM, one device

An eSIM can be installed on one device only. Once installed it cannot be moved to another phone, and it cannot be installed again after you delete it from the phone.

5. Plans and validity

A Travel plan gives a fixed amount of data for the stated number of days. The period starts counting when the eSIM first connects to a network in China. An eSIM that has not connected within 180 days of purchase expires (this is our supplier's limit).

A Resident plan renews every 30 days, paid in Telegram Stars, until you cancel it in Telegram. When the data or the period runs out the plan ends; unused data is not carried over or refunded.

6. Prices and payment

Prices are shown in US dollars and in Telegram Stars. Payment is made in Telegram Stars through Telegram; we do not receive or store your payment details. Telegram's own terms apply to Stars.

7. Delivery

After payment the eSIM is delivered in the Telegram chat and in the app. If delivery fails, the Stars are refunded automatically.

8. Refunds

See our Refund policy.

9. Acceptable use

Do not use the service for unlawful purposes, to resell without our agreement, or to disrupt the network or our systems. Follow the laws that apply where you are. We may suspend a plan that is used in breach of these terms.

10. Partner programme

Anyone may share a personal link. When a person who joined through that link buys, tops up or renews a plan, the partner earns 15% of the price paid for that purchase, as long as it is paid, delivered and not refunded. Payouts are made by GenaMind on request through support.

We may change or end the programme for future purchases, with notice in the app; commissions already earned are not affected. Abuse, such as referring yourself or making fake purchases, voids the earnings.

11. The chat assistant

The chat assistant is automated and can make mistakes. The prices and plan details shown in the app and on the payment screen are the ones that apply. You can ask for a person at any time.

12. Liability

To the extent the law allows, the service is provided “as is”. We are not liable for indirect or consequential loss, or for interruptions of operators' networks. Our liability for any claim is limited to the amount you paid for the plan concerned. Nothing here limits rights you have under mandatory consumer law.

13. Changes

We may update these terms; the date above shows the current version. Using the service after a change means you accept it.

14. Contact

support@genamind.com, or the @genesimhk_bot chat in Telegram.