Refund policy

Last updated: 1 October 2026

1. If we cannot deliver

If we cannot deliver your eSIM after you have paid, your Stars are refunded automatically to your Telegram account.

2. Not installed yet

If you bought the wrong plan or your plans changed, and the eSIM has not been installed or used, write to support with your order. We review such requests and, where our supplier allows an unused eSIM to be cancelled, refund them.

3. After installation or use

Once an eSIM is installed on a device or has used data it cannot be cancelled or refunded, because it cannot be reused. Please check that your phone supports eSIM and is unlocked before you buy.

4. Technical problems

If the eSIM does not connect, first follow the install guide (Data Roaming on, mobile data set to the China eSIM). If it still does not work, contact support: we will look into it with our supplier and may offer a fix, a replacement or a refund.

5. Resident plans

Cancel in Telegram at any time to stop future renewals. Renewals already paid are not refunded, unless the eSIM could not be delivered or topped up.

6. How refunds are paid

Refunds are returned as Telegram Stars to the account that paid.

7. Your statutory rights

This policy does not limit rights you have under the law.